FAQs

Where do you deliver?

We deliver free within 10 miles of our head office in Bishop’s Stortford unit 3J peek business centre Dunmow road CM23 5RG.
We can deliver further afield but there may be a delivery charge. Contact us on 07791102997 or [email protected] for more information. 

When will my box be delivered?

We deliver locally on Tuesdays, Thursdays and Saturdays. When you place your order, you can select which day you prefer. 

I don’t like one of the items in the box. Can I change it?

Yes, if there is something you don’t like please contact us on [email protected] to discuss a replacement item before your order is dispatched and we will do our best to swap it. 

Where do you get your fresh produce from?

We make regular trips to the New Covent Garden Market, Spitalfields Market and Smithfields Market – world famous fruit, vegetable and meat markets in London. We also source fresh produce from farmers and growers in our local area. 

Do you substitute items?

Occasionally we may not be able to source some of the items in your box. If this happens, we will substitute it for something similar in price and quality.

Can I order a one-off box or do I have to subscribe?

You can order a one-off box or sign up for regular deliveries – whatever you prefer. 

Will I be locked into a contract?

No, you can cancel whenever you like. 

Will I need to be at home to receive my delivery?

No, you can specify a safe place for us to leave your box.

Can I pause my delivery when I go away?

Yes, if you are going on holiday you can log in to your account and mark your holidays on the calendar. You will not receive or be charged for fruit and veg boxes on those days. 

How do I pay?

We accept all major credit cards, PayPal and bank transfer. Contact us on [email protected] if you need further details. 

What packaging do you use?

Our delivery boxes are recyclable cardboard. You can give them back to us at your next delivery for re-use. Our produce is mainly packed loose within the boxes or in paper bags. Some produce such as berries and salad leaves may come packed in plastic, but we are actively working to reduce this as much as possible. If you would like any more information on our packaging please email us on [email protected]